# SmartTiles URL doesn't display dashboard

**URL:** <https://community.smartthings.com/t/smarttiles-url-doesnt-display-dashboard/71399>\
**Category:** SmartApps & Automations\
**Created:** [January 2, 2017, 9:39pm UTC](https://community.smartthings.com/t/smarttiles-url-doesnt-display-dashboard/71399 "2017-01-02T21:39:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mark\_Haaksma](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@Mark\_Haaksma](https://community.smartthings.com/u/Mark_Haaksma)\
**Post date:** [January 2, 2017, 9:39pm UTC](https://community.smartthings.com/t/smarttiles-url-doesnt-display-dashboard/71399/1 "2017-01-02T21:39:00Z")

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I’ve just installed SmartTiles, configured a few items and tried to launch the custom URL within the app (or desktop) and all I get is a list of the items I configured, not a dashboard. Could someone please tell me what i’m doing wrong?

I get the following launching the URL from either a desktop pc, or with the test inside the app itself on my phone.

![](https://global.discourse-cdn.com/smartthings/original/3X/a/3/a35868b60371a0b0b37c8bb049f2890248844357.png)

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**Author:** ![tgauchat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/tgauchat/32/49516_2.png) [@tgauchat](https://community.smartthings.com/u/tgauchat)\
**Post date:** [January 2, 2017, 10:23pm UTC](https://community.smartthings.com/t/smarttiles-url-doesnt-display-dashboard/71399/2 "2017-01-02T22:23:09Z")

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###Please email Support@SmartTiles.click for more assistance.

_Sorry to hear SmartTiles isn't working..._ This problem started showing for many folks a couple weeks ago even though we made no changes. We think there's a problem with the standard JQuery resources that we load, and unfortunately, the source is hard-coded into the SmartApp and SmartThings takes 4 to 6 weeks to publish an update (BTW: We completely avoid this issue in next generation of SmartTiles "V6" = **ActionTiles**... coming soon).

**_Possible_ Solutions?**

1. Please be sure to completely clear the **_cache_** on affected browsers.
2. Make sure there's no Firewall, Proxy, or Anti-Virus that may be blocking something.
3. Try creating a new dashboard (up to 5 total Dashboards are allowed on v5.8, unlimited in ActionTiles).

_I wish we had a better solution. ... well... we do with **ActionTiles** and are putting all our effort into getting it released._

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**Author:** ![Mark\_Haaksma](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@Mark\_Haaksma](https://community.smartthings.com/u/Mark_Haaksma)\
**Post date:** [January 2, 2017, 11:14pm UTC](https://community.smartthings.com/t/smarttiles-url-doesnt-display-dashboard/71399/4 "2017-01-02T23:14:50Z")

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Got it working. My FW was blocking part of the content for some reason. Thx!