Continuing the discussion from SmartTiles Dashboard v5.7: Release March 2, 2016:
We have confirmed that there is a current bug that can affect a large number of SmartTiles users.
Details are on the SmartTiles.click/news page (and there is a summary in this post below...): http://www.smarttiles.click/outages-bugs/bug-cannot-create-new-dashboards/
Some SmartTiles users are encountering problems when they try to add/create a new Dashboard under the parent SmartApp "SmartTiles (Connect)" in the Dashboard List section. We think this may be caused by recent SmartThings platform updates and probably only affects users of the original "OAuth shared" edition of SmartTiles. These have a Version number of the form:
+006-Blue (instead of "
+001" or "
+002") and a blue icon instead of green.
On iOS: When you press the ">" symbol to add/create a new Dashboard, a spinner icon will appear for a few moments then disappear and nothing happens.
On Android and Windows Mobile: When you press the ">" symbol to add/create a new Dashboard, a red bar error will appear reading "You are not authorized to perform the requested operation." and the back button must be pressed to return to SmartTiles (Connect).
Please do not Remove (uninstall) "SmartTiles (Connect)" unless you have no Dashboards you wish to keep: Removing will delete all of your dashboards and their configurations and they cannot be recovered!
- Visit the SmartTiles Install Page and run installation again.
- You may then find you have 2 instances of "SmartTiles (Connect)" listed under your SmartApps. One will be the "+006" shared edition with the above problem, the other will be the "+001" or "+002" published edition that we believe is functioning correctly at this time. You can create up to 5 Dashboards on this published edition and continue to use and modify any still functioning dashboards on the "+006" edition. You may choose to remove (uninstall) that "+006" edition to simplify your account; but see warning above: all dashboards will be permanently removed too!
Both instances of "SmartTiles (Connect)" have the same name and similar icon; we changed the SmartTiles "shared OAuth" edition (+006 version) icon color to blue to help distinguish these two editions, and the Version number has a "-Blue" suffix now.
= original installations of "shared OAuth" edition of "SmartTiles (Connect) -Blue"; these are all likely affected by this bug.
= newer installations; the "published" edition of "SmartTiles (Connect)"; these are likely not affected by this bug.
Please check back here from time to time, read updates on our News Page, and follow SmartTiles's Twitter feed: @SmartTiles
@slagle and/or @jodyalbritton : Could you please look into the this problem at your earliest convenience? Thank-you!