SmartTiles Dashboard v5.5: Added UK 🇬🇧, 5 × Dashboards, and more! Nov 6, 2015

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

SmartTiles User Support Policy

SmartTiles is free software, even though not open source, and we appreciate cash donations as gratitude and encouragement. But there’s only 2 people on this project and we’re not full time. We want to SmartTiles to succeed and grow. We’re in super “lean” mode for now (though, hmph, I haven’t been to the gym in a few days ); we can’t hire, and we can’t quit our day jobs.

So… user tech support and consideration of feature requests and even bug fixes are subject to our available time and priorities. I guess the term is “best efforts basis”.

For best results please follow this formula:

1. Try to isolate your problem. If it’s due to a new device, video feed, etc., remove it and confirm. Try another browser. Test your video feed URL alone in it’s own browser window, etc… Note the version number and region code (US/UK) in the preferences / config of the SmartApp. Check out the Live Logging (US NA01, US NA02, or UK) output for clues and cut and paste to share. Log Level setting has been added under “Preferences” (defaults to “Error” only… the most detailed level is “Trace” which is what you should use upon request, or just “Debug” level perhaps for an intermittent error). If you know how to use Firebug or equivalent browser based debugger… that can be worth a try.

2. Seek and ye shall find … maybe. There are thousands of posts on SmartTiles here on the Forum in several Topics. This is our unofficial Knowledge Base, and we’re thankful to SmartThings and the Community for letting us squat here. http://SmartTiles.click has some FAQ though.

3. The Community is your friend. Post your issue (and feature requests, etc.) here and it will get plenty of attention (including, yes, Alex and myself). The fans of SmartTiles here are helpful to each other, just as they are here each others’ SmartThings and smart home questions. We are super grateful of SmartThings for cultivating this family.

4. Finally, please use our support contact email: Support@SmartTiles.click (whitelist us) – not “Private Messaging”. This forum software’s PM feature is really difficult to track. There’s no way to mark messages unread, file them, etc. Yuck ! Our email box, on the other hand, is private, shared between us, and we can keep it organized with folders and all that stuff. If we someday go fancy and add a help desk, feature and bug tracking system like Zendesk, they work via email tracking. One exception: If we want to take a public question or discussion offside and out of the Topic thread, we have no way to reach out to you but a PM.

5. Twitter? Facebook, Google+, Pinterest, Instagram, Tumblr, Youtube, Snapchat, Tinder, Grindr, … OK… now we’ve gone too far. I definitely encourage you to follow our Twitter: @SmartTiles and other social media, but these are for networking, general news, sharing #SmartHome discoveries, clever quips, “growth hacking” (i.e., marketing), etc. – not user support. And be sweet – always retweet!

Make sense? Thanks!
Wishing you stable Dashboards and swift problem solving!
…Terry & Alex (@625alex).