SmartThings WiFi Plug not synching and not updating ( 7A-PL-W-A1)

just a heads up guys. I got a call again from smartthings support to just let me know that my issue has been escalated to tier 3 support( not sure what that really means but ya)

1 Like

I received this response from support today:

Sep 18, 2020, 7:45 AM MST

Good afternoon,

Thank you for sending in your logs. I have heard form developers the issue your are experiencing is a known issue effecting multiple users. Our highest level of support are working to get this taking care of. I do apologize for the inconvenience this is causing.

Thanks for being the best part of Samsung!

George B
SmartThings Support

2 Likes

I’m having the same problem with firmware v923 and I’m going to go ahead and return them instead of waiting for support. Thank you for posting about your experience, I hope that support helps you out.