just a heads up guys. I got a call again from smartthings support to just let me know that my issue has been escalated to tier 3 support( not sure what that really means but ya)
I received this response from support today:
Sep 18, 2020, 7:45 AM MST
Thank you for sending in your logs. I have heard form developers the issue your are experiencing is a known issue effecting multiple users. Our highest level of support are working to get this taking care of. I do apologize for the inconvenience this is causing.
Thanks for being the best part of Samsung!
I’m having the same problem with firmware v923 and I’m going to go ahead and return them instead of waiting for support. Thank you for posting about your experience, I hope that support helps you out.