Recently i purchased 3 samsung wifi plugs ( 7A-PL-W-A1) and non of them are working correctly once added to home.
I do have about 10 more on my system that work just great. ( these where purchased a while back)
issue is : after initially adding them , they report the watts and on off state but after unplugging them and re-connecting them they stop reporting data.
Also I am not able to update their firmware, it keeps telling me firmware update available and i click on update but no matter how many times i do it , the device wont update its firmware.
from the smarthings (new app) home screen if i click on the on off button it seems to turn on and off the device but once i go into the device itself it no longer works and shows device is off when its actually on, clicking the on button from inside the device section keeps trying to do something but ends up giving message " a network or server error occurred. try again later " i know there is no network error as i can turn it on and off from the main page of the app but not from inside the device detail page.
I am thinking this must be due to the device not being able to update to the latest firmware.
any suggestions on how i can get them to work? thank u
talked to smartthings support for about an hour and they asked for screenshots and told me someone from tier 3 or something will contact me regarding this issue. I will update the post as i get more information.
*** TEMPORARY SOLUTION ***** ANDROID ONLY
So after thinking about it, I realized that this must be an app issue and not a server issue, so I deleted the smartthings app from my phone and got an older apk version ( 1.7.42-22) from apk mirror and it did the trick, I was able to update 5 of my new plugs to the new version and they are all reporting the watts and working properly. I have not updated the app to the newer apk version from the play store since im not sure how long it will take samsung to fix this but for now this seems to work. Please understand that installing an apk from outside the play store could have malware or something, so if your comfortable then you can use this technique.
Im pretty sure this wont work for ios since i dont think ios people can side load apps that easily.
anyway good luck everyone
I just purchased a new plug from amazon ( link below) and it was the new firmware on it already. I dont know if all the new ones being sold have the new firmware but the one i bought had it and no need to use an older apk version to update.
Here is a link to the exact one i bought from amazon.