Please do not take this the wrong way…
I do understand that predicament and how is it is to revert to it. It is a safe net for startup companies. I see this sadly quite too often due to my professional activity.
It demonstrates an inability to deliver that your customers will tolerate for a while but not for long…
You need to not loose sight what is important, your customers. When you build a product that you monetize you are building a product to your customer and not for you.
Additionally is evident that you lack a grasp understanding what is customer service. Your customers don’t want to hear, at all, go to our forums and vote. They have vouched their opinion through forums, social media, emails, etc they want to be heard and not be just 1 vote. Early adopters want to be heard and want to be felt as part of the development process, they want to be heard loud and see their feedback produce tangible results.
Lastly any company needs to be able to commit to their customers, at the moment you don’t seem like it. That is why any successful company as roadmap, as early announcements, etc. The bonus advantage that this bring is the additional revenue from additional users from the hype it creates.
I would say that after your initial hype when you launched your new users has probably line has flat out and us now probably declining. For those less familiar this means that month over month the amount of new users is less. For example 10 this month, 9 next month, etc.