# SmartThings Think's I'm Home and I'm Not **URL:** \ **Category:** Apps & Clients\ **Created:** [June 15, 2016, 8:17pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543 "2016-06-15T20:17:15Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Buddyl33](https://avatars.discourse-cdn.com/v4/letter/b/c37758/32.png) [@Buddyl33](https://community.smartthings.com/u/Buddyl33)\ **Post date:** [June 15, 2016, 8:17pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/1 "2016-06-15T20:17:15Z")
So I was looking at my Mobile App today because my Away routine never triggered. I noticed that according to the app it thinks I am home (due to my mobile phone being used as a presence sensor). The thing is the phone is with me at work, 30 miles away! How do I troubleshoot this? ---
**Author:** ![Benji](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/benji/32/74764_2.png) [@Benji](https://community.smartthings.com/u/Benji)\ **Post date:** [June 15, 2016, 8:20pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/2 "2016-06-15T20:20:24Z")
Check to see if the phone can get a GPS lock, force close the app on the phone and re-open it. ---
**Author:** ![Buddyl33](https://avatars.discourse-cdn.com/v4/letter/b/c37758/32.png) [@Buddyl33](https://community.smartthings.com/u/Buddyl33)\ **Post date:** [June 15, 2016, 8:24pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/3 "2016-06-15T20:24:33Z")
I opened Google Maps, got a GPS lock on myself successfully. I force stopped my SmartThings app on my phone a relaunched it and it still shows me Present since 4:29pm yesterday ---
**Author:** ![JDRoberts](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdroberts/32/56577_2.png) [@JDRoberts](https://community.smartthings.com/u/JDRoberts)\ **Post date:** [June 15, 2016, 8:32pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/4 "2016-06-15T20:32:37Z")
This might give you some ideas: > [@FAQ: How to troubleshoot mobile phone presence issues](https://community.smartthings.com/t/faq-how-to-troubleshoot-mobile-phone-presence-issues/10529): > > I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ! smile Does your phone know where it is? This is how you test to find out! So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map! Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well. Did it work? If you get home and your rem… However, given that there were major platform outages yesterday, it may just be something left over from that. I would definitely get in touch with support. ---
**Author:** ![desertblade](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/desertblade/32/20506_2.png) [@desertblade](https://community.smartthings.com/u/desertblade)\ **Post date:** [June 15, 2016, 10:57pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/5 "2016-06-15T22:57:48Z")
You can also check live logging (from home) Kill the mobile app and restart it. You should get a message that Brian Mobile connected and a presence state. ---
**Author:** ![Toy4Rick](https://avatars.discourse-cdn.com/v4/letter/t/3ec8ea/32.png) [@Toy4Rick](https://community.smartthings.com/u/Toy4Rick)\ **Post date:** [June 16, 2016, 2:24am UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/6 "2016-06-16T02:24:21Z")
Android presence stopped working on June 8, well before the issues of yesterday for me and my wife both, about 15 mins apart. We both use Life360. I have deleted and recreated the devices, tried the suggestions above… Nothing Opened a support ticket yesterday and so far, no response Rick ---
**Author:** ![leanbarton](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/leanbarton/32/30898_2.png) [@leanbarton](https://community.smartthings.com/u/leanbarton)\ **Post date:** [June 16, 2016, 6:20pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/7 "2016-06-16T18:20:42Z")
You might try an app called “Fake GPS” in the Play Store. After the outage the other day, the presence on my phones was messed up. Choose a place in the app that’s far away and then check Google maps to see that the fake GPS shows your new location. Stop the app, and then ensure that you’re at your correct GPS location, then see if Smartthings registers you at home. ---
**Author:** ![ashutosh1982](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/ashutosh1982/32/15210_2.png) [@ashutosh1982](https://community.smartthings.com/u/ashutosh1982)\ **Post date:** [June 16, 2016, 7:40pm UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/8 "2016-06-16T19:40:02Z")
Restart your phone…and re-open ST app…It usually solves the problem. ---
**Author:** ![Toy4Rick](https://avatars.discourse-cdn.com/v4/letter/t/3ec8ea/32.png) [@Toy4Rick](https://community.smartthings.com/u/Toy4Rick)\ **Post date:** [June 17, 2016, 1:36am UTC](https://community.smartthings.com/t/smartthings-thinks-im-home-and-im-not/50543/9 "2016-06-17T01:36:34Z")
Mine was so screwed up that I couldn’t even delete either phone as a device, until I changed the device type to something else and added the phone to a Room. Once I did that I could delete them. Now, I recreated my wifes device using Life360 and presence registered fine, will see how it goes tomorrow when she leaves. Mine on the other hand, deleted and recreated 4 different times and still wouldn’t show as present. Then I changed the name of the device and ding, ding, ding, that worked. Now both phones are showing as present. Tried rebooting my phone, hub, app… The IDE and App are running slow with many screens Oh well Rick