# SmartThings support is terrible (April 2019) **URL:** \ **Category:** General Discussion\ **Tags:** support\ **Created:** [April 4, 2019, 4:54pm UTC](https://community.smartthings.com/t/smartthings-support-is-terrible-april-2019/159993 "2019-04-04T16:54:23Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Its2loud](https://avatars.discourse-cdn.com/v4/letter/i/e8c25b/32.png) [@Its2loud](https://community.smartthings.com/u/Its2loud)\ **Post date:** [April 4, 2019, 4:54pm UTC](https://community.smartthings.com/t/smartthings-support-is-terrible-april-2019/159993/1 "2019-04-04T16:54:23Z")
Called Samsung today for some Smarthings support on adding some Ring devices and questions about the SmartThings functionality and their support was horrific. The woman I spoke to barely knew there were two apps for SmartThings let alone the differences between them. If I knew Samsung was going to destroy SmartThings customer service I would have ditched this platform entirely ages ago. ---
**Author:** ![aruffell](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/aruffell/32/42775_2.png) [@aruffell](https://community.smartthings.com/u/aruffell)\ **Post date:** [April 4, 2019, 6:13pm UTC](https://community.smartthings.com/t/smartthings-support-is-terrible-april-2019/159993/2 "2019-04-04T18:13:40Z")
There are 2 support numbers, one is for anything Samsung and the other is SmartThings specific. You will most likely have better luck with the second one: 1-800-726-7864 is Samsung’s main support number in the US. 1-855-238-7339 is a number specific to SmartThings and ADT. ---
**Author:** ![Its2loud](https://avatars.discourse-cdn.com/v4/letter/i/e8c25b/32.png) [@Its2loud](https://community.smartthings.com/u/Its2loud)\ **Post date:** [April 4, 2019, 11:24pm UTC](https://community.smartthings.com/t/smartthings-support-is-terrible-april-2019/159993/3 "2019-04-04T23:24:12Z")
Thanks. The 885 number had much better results.