SmartThings Smart Lock Guest Access - Disappeared (January 17, 2023)

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The mixed terminology :confounded:

True, but there’s good news:

The issue has been identified and a fix is being implemented.

Has anyone updated the ST app and tried to re add the SLGA app?

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Same problem/error here as well.

“ Hi Ben,

Thank you for reaching out to Samsung SmartThings Support.

We are so sorry to know about the difficulties you’re experiencing with SLGA in SmartThings. This is related to an issue on our end and we are currently working hard to resolve this as soon as we can.

We are aware of this and very soon a hotfix would be fully released to address the issue. “


I’ve moved the posts about SLGA to the existing topic discussing that problem. If you go up to the top of this thread, you’ll see all the different things that people have tried and the various results.

But the main thing to know is that the status page now says the problem has been identified and they are working on a fix.

Just tried to install it here on my iPhone running iOS 16. After allowing it to download the component, it has been installing for several minutes, stuck at 100%. Quit the app, restarted it and it showed 95% complete. Progress?

off-topic… now does not load for me. hopefully just temporary.

never mind - back now

Just a quick update:

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We kindly inform you that we sent your case to the department in charge and we are expecting an answer from them.

We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.

If you encounter any other unexpected situation and have more questions, please do not hesitate to send us your request by using the “Contact us” option on and our support team will assist you with all the necessary information.

You can also reach us by accessing our website at, selecting “Sign in” > “App Inquiry” > filling in the form and tapping on “Submit”, or through the Samsung Members app on your mobile device.

Thank you for using our services. Your satisfaction is very important to us.

Kind regards,


Customer Service Center

I’m now able to reinstall on Android.


Events history is kept

Just came to post that. When I left/returned just now, Notifications shows “Code [#] unlocked [Door] at [Home]” with the correct user number. I set those up years ago before switching to RBoy’s LUM so I’m glad to see they still worked.

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Im still not able to re install on s22 ultra

Hmmm… I think I’ll await an update from SmartThings :slight_smile:

Still showing that SmartThings is investigating as of 6:40pm Eastern Time.

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Mine just returned… needed a download

Mine appears to be returned, too.

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agree, it seems back and working! phew!

It’s back for me too— and pretty much as featureless as it was before! I was hoping for more Rboy-ish type stuff.