I would not buy another skybell product. I own two and they only ever sort of work. Support was going to get back to me 6 months ago, I just gave up and steer everyone away. Such a shame as the night vision is gorgeous.
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I bought & returned 3 generations of Ring. I have not had any complaints with Skybell in the year Iāve had it. Well other than the cloud delay where I get the somebody is approaching the door after they are walking away. Using it for motion with ST the alerts are spot on.
The ups guy is always back in the truck before I get an alert. If someone really wanted to they could run up and rip it off the wall an most times it would not record them doing it. It takes way to much time for anything to happen with it. I donāt use the motion sensor with smart things as there is no way to turn it on or off from smarttings. Supposed to work, never worked for me. These are such little things that could be fixed in a couple of weeks if they were actually interested in supporting their customers rather than moving on to the next thing. I guess the obscene latency could cost more than a couple of dollars to fix. I would still love these without ST if it werenāt for the slowness of it all.
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I never use the SB alerts, but ST alert goes off well before they get to.the door 90% of the time. I have 5 other hardwired cameras watching the front yard, driveway, porch and doors. So even if they can run faster than the doorbell, I will guarantee that I got a good shot of them.
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Ditto, SB goes off before they can even make it to the door. only time it doesnāt is if the person is the same temperature as the background, which is just a flaw all motion sensors have It wasnāt like that at first, but they have updated the firmware to fix that problem.
Up time is great, iāve only had to reboot it once since iāve had it which was about 3 weeks after being installed. Cause was more then likely was a installation problem. i put stranded wire lead going to the house solid core wiring, this resulted in better fit to the mount and iāve never had a problem since.
I am not seeing the integration. I can see live video of doorbellā¦but donāt see anyway to have motion take snaphot, etc. That is when I access skybell through smartthings app.
When I access skybell is says not intergration??
I was hoping I could turn on a light when someone rings a doorbell or something like that.
Also, anyone else have issue with skybell install? My interior mechanical doorbell hums when skybell installed. They had me replace transformer and doorbell chime which I did and it still hums. Is it possible skybell has an issue? I am thinking of returning and getting RING (I installed that for my mother and install was good and customer service was 100 times better than skybell [skybell does not seem to care]).
The no integration in SB app is a known bug, but has no effect on the ST integration. Once you link your account to ST .You can set up the Skybell to trigger any action that can be triggered by any other motion sensor in ST.
I went through 3 generations of Ring & the CS was a complete joke. Standard Ring reply was that if I didnāt like the way their product didnāt work just return it to the place of purchase for a refund. Which I did. Never even a slight offer to try and diagnose the problem. SB has been rock solid since day one. Only issue has been phantom motion which is likely to happen with any camera. At times there is a delay in the trigger, just because it is cloud based.
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Iām trying to get skybell feed to interrupt the tv when the doorbell rings. Iām using a dedicated tablet, android autocast with a chromecast, and tasker to ātapā the notification on the tablet to start the streaming. Itās really involved. Anybody else have a better, more simple method?
Basically, smartthings dashboard on the tv would suffice. Or similarly, ip camera feeds on the tv?
l have just noticed Skybelll can now trigger lights. 
Iāve just bought a Skybell planning to integrate it. Canāt get it to provide any video, neither clips nor live feed. It does send push messages for motion and bell press, but thatās it. Iāve got a strong signal with over 20Mps speed at the bell. Iām stuck until I get this first stage sorted. Any clues anyone and do we have a current contact for support at Skybell? I mailed them directly with a general question a few weeks ago and never got a reply.
Call them they will help you. I had about the same problem & had to add a wifi extender just inside the door which corrected the problem
Mike
Canāt seem to find it, does skybell trim plus work with smartthings or only the skybell HD?
Thanks Mike. Iāve actually moved the bell indoors next to the router with a cable and still the same problem. Might have to call them - but Iām in Finland so I was trying to avoid it - maybe no choice.
Was your device used for the speed test connected to wireless G, 2.4GHz, network?
More then likely you are connected to N.
You need to create a smart lighting routine.
I can here my transformer/door bell humming slightly too, it is the way it is when you have current flowing thru you door bell striker coil.
N 2.4 I guess. The router is b/g/n but it is a high speed connection - Iām in Finland and they are pretty well the norm here in cities at least.
I did call the company at their opening time on Friday and they were very helpful. They said it was likely a port forwarding issue and would send me a mail. Still waiting, but maybe Iāll get it Monday.
Did you ever find out if the Trim Plus works with smartthings?
I have a support case open with ST about the chime buttons not actually working in the Skybell Device, and that the motion events are not being passed (at least not consistently) to ST. They have at least, to this point said that it looks like itās an integration issue on the C2C level, not specifically to me. Which seems to indicate that they were able to reproduce at least some of my issue on their test setup.
Looks like we have our answer, thanks everyone!