SmartThings Community

SmartThings Outage - Feb 02 2018

(Jimmy) #23

It’s happened before…just not this frequently.

#24

It’s not particularly unusual, but the widespread outages have been a little more frequent than typical.

There was at least one major outage every month in 2016 and 2017 except, I think, for one of the January’s.

And there’s usually been a partial outage glitch which would only affect some customers or only some devices about every 10 days.

You can see past history at the two links I gave above: the official status page will typically list only widespread major outages, the first bug reports will list more of the partials.

The company has been saying since the spring of 2016 that they were going to make reliability a top priority, but if you look at the actual data, they continue to push out a lot of new features, which is nice, but MFOP ( maintenance free operating period) has yet to go past a month, and is often less than that. :disappointed_relieved:

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(jeubanks) #25

@mrfields2u, lately… feels like an outage every week or some other issue with apps.

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(Paul) #26

Well thank god it’s been back for me, shout out if it’s back for you. :expressionless:

(Enis Hoca) #27

This one has been weird for - very flaky and intermittent. Never was totally out, one minute working another minute not working

(Kevin) #28
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#29

I am curious: can anyone who has the new ADT/smartthings security hub confirm one way or the other whether they were affected by this outage.

@seeharrison

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#30

If they’re making reliability a top priority, then they’re absolutely failing at it. At the very least I wish they would have a features channel and stable channel. People can play around in the features channel if they want the shiny things, while people who want things like their lights to work can use stable.

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(jeubanks) #31

NOW THAT would be interesting to find out.

#32

I like this approach. As you may know, this is what Phillips does with their hue bridge. New features are first tested in “Hue labs” and it’s up to each customer which, if any, of the experimental features they want to try. :sunglasses:

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(Larry) #33

not fixed for me… hue lights on the hue hub still not working… they work fine directly on the the hue app.

actually nothing still turning on off from the app. the app works, status shows ok, nohing of the devices work.

(Glen King) #34

My local automations all continued to work (as expected). That would be your ‘stable’ channel, and it is something you’d have to be responsible for understanding.

My integrations with Hue and Alexa have been hit-or-miss for a few hours.

(Eddie ) #35

Well I’ve moved everything I had on IRIS to ST except for my LeakSmart system. I don’t trust the SmartThings platform anymore. #TrustIsEarned

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#36

This could be totally coincidental, but one of the UK members, who is not affected by the platform outage, is also reporting a Hue/Alexa problem during this time:

(Glen King) #37

Overall Web performance, both in business and Home, have been bad the past 24 hours.

(Steve White) #38

For once an outage that hasn’t impacted me or my system! (leaves to buy a lottery ticket…)

I remember Alex, the CEO posting here on how they were committed to reliability and stability. Since then the only stability has been his ongoing disappearance from the forum, and the reliability is in that he’s not returning to the forum.

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(Christopher) #39

@JDRoberts I did not experience an outage today for my ADT Hub. I used ST while at home and away today and had no issues.

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#40

Oh, you mean the SmartThings CEO that built this platform and then sold it out to Samsung rather than choosing to go it alone? Yeah, he hit the “CASH OUT” button on the wheel of acquisition fortune. I’m sure he and many others are bound to a non-disparagement clauses in either their acquisition or employment contacts with SEA (Samsung), thus why it’s radio silence. I assume no one will talk at risk of loosing their loot. I have no direct knowledge of what is in their specific contracts, but what I stated above is usually how it goes down having been involved in reviewing similar contracts in the past. Once you sell out, it comes at a price unfortunately.

How to solve? Each time you have an issue, you need to rise about the noise floor and log a ticket with details. We all need to remember these forums are now mostly an echo chamber with user to user commiseration. :). Document the issue and with enough resonation (customer complaints), the echo chamber will break driving someone who’s bonus, stock or incentives which are impacted internally to notice!

I do agree with your ask though… Sure would be nice to hear from actual accountable product owners from time to time. :slight_smile:

(Dana ) #41

Not a single problem here (na02-useast1), ST/Hue/Google Home all working normally.

Of course, now that I’ve typed that I expect all h*ll to break loose.

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#42

Same shard and no real issues from time of outage email.

However, I see a couple of nuances:

  • Try running a Z-Wave Repair from the App or IDE and see if it starts. No starting message, no logging, no ending. No nothing :slight_smile:

  • For those running custom Lock Apps with custom DTHs and using Smart Locks to just monitor / view the locks from the Dashboard, that’s broken again. The Locks now show up as Unknown again. Even if you Remove and Reinstall Smart Locks.

That’s the only funkiness I have seen so far in my environment.

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