SmartThings Outage (EU Only) - Mar 23-27 2018

This is very poor, I bought ST less than a week ago and have been very disappointed with the operation of it so far, I really hope Samsung sort this out ASAP I will have to look elsewhere.

If it is let’s how it’s worth it :pray:

image
Some screens load. Some screens don’t.
Progress, but still bollocks.

Got back from work all excited because I had received my Trådfri bulbs and the app is not working. Logging me out after just a few seconds, sometimes not allowing me to log in; very poor experience and by the look of it, it’s been going on for hours now!

They show it all as resolved now. Hopefully all of you on the other side of the pond are operational again:

mine has been fine since that time. I know alot of people moan about the reliability, I hardly ever have issues, this is the first issue in a year!

Well I can tell you as a user in the UK, that it is still very slow at loading this morning. So claims of this issue being totally fixed are exaggerated.

It is taking several attempts to load favourites, perform scenes, edit and test and save scenes and so on.

At least I can log in today in the app (classic).

It is getting to the point that I am unsure if I can continue with this.

Frustrating that we never hear exactly what is causing these long outages and slow downs. Is it capacity, or unforeseen problems when trying to bring in new features and the new app migration?

Or is it some malicious attack on the system? (I don’t expect that would or should be disclosed though).

But as users we might expect a little more explanation to give us a little hope and confidence in the future of the system.

No the problem is not solved. I still cannot login at Android app. It keps loggin me off and when itry to login it claims „incorrect email or password”even though it is correct.

On ipad it albo keeps showing „unexpected error” or login me off, and cannot login in again.

Not logging me out this morning, but ridiculously slow (UK)!

It started working properly for a while this morning but right now it is back to not being able to log in on the iPad app.

I just started a new thread regarding this issue, glad I am not the only one not able to log in !!

Can I ask why you are starting a new thread when we already have this one.

Because I didn’t see this one first

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Can’t argue with that. :grinning:

Glad to see I am not the only one…
But nevertheless… starting to get very disappointed in Smartthings.

Sorry I am new to this is there anyway I can remove it ?

Same here 2 hubs cannot log in. Hey guys can you recommend any alternative to ST ? I’m really sick of this non stop issues. :rage:

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Major outage serveral hours last night, same again today This is totally unacceptable.

It’s not fixed. That’s a negative Ghost Rider.
Sometimes some of the screens will load. Most no though.

My automations seem to work. And google Home commands work. But I can’t use the app directly. I’ve tried logging out and logging back in. On 3g it seems to work better than WiFi… whether I’m home or out.

Same here. Yesterday I couldn’t log in. This afternoon it worked … for a while. App keeps loading. I hope it’s resolved soon…