SHM did not disarm my system this morning either after the infrastructure update was applied. The system ran my ‘good morning’ routine, but the mode did not change to ‘disarm’. Manual change of mode to ‘disarm’ does not function either. One interesting thing is that all of my lights turned on when the security system was triggered and I received a notification of an intrusion, but none of my sirens (total of 6) triggered. It seems that it’s not just the mode change that’s a problem, but also how the system sends out actions to devices.
Similar SHM issue for me this morning. Just checked app dashboard and it showed disarmed, but when I go into SHM still says armed home. App seems to have moved into Home mode after running I’mHome routine. SmartTiles still says in night mode though.
New update, and of course the system is wonky. We cannot disarm any of my locations. Emailed support. Grr. Perhaps @slagle can provide some advice on what to do when a system won’t disarm?
I see in the logs:
org.springframework.security.access.AccessDeniedException: Access Denied @ line 327
Around each time we hit Disarmed, so literally nothing we can do but unplug the system.
Anyone else experiencing this? I was about to commend them on the massive speed of the system, but of course my opinion has sunk quickly at the moment.
Same goes for me. Mine is actually especially odd though. Even though it’s locked in “armed” home status, it only randomly triggers the alarm when we open outer doors. The lights that are supposed to be triggered don’t always turn on either.
I experienced a couple of issues after the upgrade.
My 5am morning routine that checks for presence then wakes up the house failed to fire. The second issue was my SHM wouldn’t disarm by forced routine or direct input (selecting disarm). I ended up having to delete the security rule and re-input.
Not sure if these issues will repeat themselves but we’ll see. I wish there was a bit more detail on what the upgrade entailed.
I signed up to report the same issue. Monitor didn’t disarm automatically this morning and won’t disarm manually from the app. V1 hub. Going to have to unplug it so we can leave the house.
My 5AM routine did not fire this morning - scheduled for about a half hour after I got the “all done” email. In case @Aaron is playing the tagging game, #274143 is my ticket.