SmartThings Motion went offline


(Joel W) #1

My motion detector went offline any way to get it back?


(Jordon) #2

Take the battery out, wait 15 seconds and put back in. My multi sensors drop off all the time and I just reset them this way with no problems.


(Joel W) #3

That didn’t work, si I tried reseting it. No luck, I followed the directions on the ST support page and the Blue light never comes on. The light only goes orange then turns off.


(Zen) #4

My one as well and online after exactly one hour I suspect some server side issue


(Joel W) #5

Mine was removed as a last resort and now won’t pair.


(Zen) #6

I have raised a ticket to smartthings in additional to two old cases just been using the starter kit for 2 weeks with motion sensor doa


(Joel W) #7

I try to pair the light goes Blue for a second turns green then goes off. I can’t seem to get it into pairing mode. Most over times it turns orange stays there for a few seconds and then turns green for a second then off.