Smartthings Hub with Smartlock Danalock, problems

Hello,

Can someone help me please?

I have a Gateway Samsung SmartThings 2018 with Smarthings classic app

and the Danalock V3 Zigbee EU

The batteries in the Danalock are discharged too fast.

I fear that the gateway interrogates the lock too often and discharges the batteries very quickly. How can I change this?

Best regards

Falk

Might check to see if HealthCheck is turned on. Some people have reported that turning it off has solved similar issues.

many thanks. I’ll try that and look for the switch Health Check

First thing to check is whether your lock has the latest firmware installed…
They had battery drain issues in the early firmware version…

Many Thanks. The used firmware of the Danalock is 0.9.6.
This is called current for the Danalock Germany App by Soular GmbH.
But there is also the Danalock App from Poly-Control ApS
the following is displayed: Device version 0.9.6 New firmware 0.11.0
So there is an upate available for this app.
I’m not sure which app I can take.

That’s the one…
(Unless you have been told otherwise with your version of the lock)
I’m running 0.10.3 - haven’t updated to 0.11.0 yet, as i’m not a fan of initial releases (ending on .0) :grin:

Many Thanks. I’ll try it.

Hi, did you find a solution to this problem? I have the exact same model and also the same problems. I have the new SW, but that does not seem to help. I got feedback from Danalock that it must be connected through a “secure installation”. But I am unsure how to do that?

Any ideas?

Hi Martin,

I didn’t find a solution and nobody could help. No matter which app you connect to. Danalock has 2 apps and Smartthings has 2 apps. The battery will be empty in 5 days.
My solution:
I connected the Danalock directly with a 12V 5A power supply and now I live very relaxed. Everything has been working properly for 5 months.

What firmware version do you have…?
Try excluding the lock from ST and re-pair again…