Smartthings Hub v2 battery drain issue - isolated defect?

RLDreams · January 12, 2017, 6:09pm

Did we stop battery backup ? Killing batteries General Discussion

Okay my hub is plugged into a UPS, so it is NEVER on its own batteries. I was rearranging cords a couple weeks ago and noticed hub batteries were dead. So I put in 4 new batteries and plugged it back into the UPS. Tonight I had to pair a lock, which means going mobile with the hub. I grabbed my 50’ cat6 cable unplug the hub from UPS and it dies. " Hmm batteries dead already ?!?!?!? ". I open up the hub and the batteries are HOT. So I take out the now dead batteries I just put in a couple weeks ago and grab 4 more brand new batteries put them in the hub and it won’t power on. So I end up grabbing an extension cord along with my Cat6 cable to get the hub within the required 4’ of the door. 1 Why is the hub chewing up batteries when it is plugged into uninterruptible AC power ? 2 Why won’…

Smartthings Hub v2 battery drain issue - isolated defect?

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