SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations
480

Hi, @wtmolinejr
I sent you a DM with the Welcome Code and other instructions since this one appears as installed.
Please let me know if you have any questions.

481

Hello @nayelyz ,

I can’t find my welcome code as well, really appreciate your help! SN: 3000395604

Thank you!

482

Hi @Lshao
I sent you the welcome code through a DM

483

Hello @nayelyz ,
I can’t find my welcome code too. Please, help me! SN: 4000305176
Thank you!

484

Hi @Aleksei_Ivanov
I sent you the welcome code through a DM

485

Plz send me code - s/n:4000285487

486

Hi, @reiteravi
I sent you a DM with the code and further instructions. Please check your inbox and let me know if you have any questions

487

can i get a welcome code. serial number 3010149607?

488

Hello. I need a welcome code for sth-eth-200 with serial number 3000224236.

489

Hi, @Thecompdude
I sent you a DM with the code, please let us know if you have any issues.

490

Hello @Itati or @nayelyz ,

I accidentally excluded a Z-Wave device and had to do a factory reset. Now, ALL of my devises on the Smartthings app need to be reconnected. Can you provide a welcome code for MODEL # STH-ETH-250

SN # 3010317662

Thank you!

491

Hello @nayelyz or @Itati.

I also lost my welcome code for my hub. could you please help me with it? I already reset the hub (STH-ETH-200) so it should be ready to be added again.

My serial number is 3000389144 as evidenced in the photo attached.

Thanks!

20260703_164728
20260703_1647281920×2560 1.29 MB

492

Hi @Cwashington @jairmoreno

I sent you the welcome code through a dm

493

Could I add my request for a Welcome Code.
STH-ETH-200
SN# 3000215658

494

Hi, @MikeTV
Sorry for the delay. I see your hub was claimed today so, I’m guessing you no longer need the welcome code.
Please let us know if you still do, regardless.

495

Hello @nayelyz or @Itati

Could I also get an access code for my device?

SN: 3000400824

496

Hi, @Alex_Jenson
I sent you the code through DM

497

Hi, I also need the welcome code, S/N 3000365586, thanks in advance

498

Hi @Al_Abalos
I reviewed your Hubs, and bouth appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

Please follow these steps:

If you are using batteries for the V2, you should remove them

Factory Reset (Using Ethernet Cable)

  1. Unplug the hub from power.
  2. Connect an Ethernet cable from the hub directly to your router.
  3. Press and hold the reset button on the hub.
  4. While still holding the reset button, plug the hub back into power.
  5. Continue holding the button for approximately 15–30 seconds.
  6. Release the button when the LED changes color (usually flashing yellow or red).
  7. Allow the hub to complete the reset and enter setup / pairing mode.
  8. Open the SmartThings app and set up the hub as a new device.