Hello,
I’m looking for the welcome code of my devices (both STH-ETH-200).
S/N: 3000252610, 3000205392
Thanks.
I sent you the welcome code through a DM
I reviewed your Hubs, and bouth appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:
Please follow these steps:
If you are using batteries for the V2, you should remove them
Factory Reset (Using Ethernet Cable)
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Unplug the hub from power.
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Connect an Ethernet cable from the hub directly to your router.
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Press and hold the reset button on the hub.
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While still holding the reset button, plug the hub back into power.
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Continue holding the button for approximately 15–30 seconds.
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Release the button when the LED changes color (usually flashing yellow or red).
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Allow the hub to complete the reset and enter setup / pairing mode.
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Open the SmartThings app and set up the hub as a new device.
Got the code and it worked.
Really appreciate your help.
Thank you!
Thank you for reply.
I plugged the hub into power while holding the reset button. When I released the button, the led on the hub changed to magenta, and now it’s green.
Are the hubs reset now? If so, please send me welcome codes so that I can set up them in SmartThings app.
Thanks.
@shleest It still shows the same status. Do you have access to the account where the devices were originally configured?
No. I don’t.
I sent you a DM
Hello,
I picked up a used hub, SN: 3000357675, and it didn’t come with a welcome code. I would appreciate any help.
Thanks!
Hi @kylec
I sent you the welcome code through a DM
May I request a welcome code for sn 4000311306 just purchased hub 2 from fleabay, no code found
@rfc40
I reviewed your hub and it appears that it is already installed. Is that correct?