SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations
310

@jkp thanks so much ..that seemed to work..I’ve reset a number of times until solid orange light … @Itati can you try again to get my welcome code now that it’s successfully reset hopefully

311

Unfortunately, the reset was not successful, and the device still has a CLAIMED status.
The engineering team has informed us that if performing the reset is not possible, it is highly likely to be a hardware issue with the device. Please try resetting it once again

312

Hi @Itati, I realised when I got the hub that the previous owner had left batteries on the device which leaked battery corrosion… this has leaked into motherboard so I’ve cleaned this and managed to get a green light…so could you check one more time if the hub has now been reset correctly? Many thanks

313

Hi,

I checked your Hub again, and it still appears as claimed in the SmartThings system.
This means it’s still associated with an existing account.

If you still have the option to return or exchange the device, I strongly recommend doing so, as this issue cannot be resolved remotely.

314

Can anyone help me with the welcome code? Serial number: 3000384051.

Thank you so much.

315

Hi @dgross77

Have you already received the welcome code? I checked your hub, and it shows as claimed.

316

Support just sent it over this morning, so i got it and am all good now. Thank you.

1 Like
317

Hi I also need a welcome code for an STH-ETH-200.

thanks!

318

Could you please share the serial number?

319

Hello, I have a smart hub which has been sitting on a shelf for a while at work. The previous user has left the company and the original box has been thrown away but we’d like to use it again.
Can someone provide the welcome code for it?
I’d prefer not to share the serial number in the public forum if possible, thanks.

320

Could you please share the serial number via DM?

322

Hi, the serial number is 4000109589 Thanks kindly Dan

323

Hi Itati, thanks for you reply. I’m new to the forum and don’t see where I can send this in a DM… Can you advise?

Should I message to (AT)smarthings_parther (changed out the @ because it was notifying multiple people…

I read that I cannot DM because my account is too new. Maybe you can DM me first and then I can reply to you?
Or there is some way for my account to be verified?

324

Hi,
I sent you a DM

325

Greetings I have a STH-ETH200 as well and need the welcome code serial number is 3000245456. Thanks for your help.

Ralph

326

Hi,
I sent you the welcome code through a DM

327

Hi good morning,

I have a hub I have had for 10 years, have just moved countries and want a fresh start with a new account as it is easier than deleting devices one by one.

The welcome code card probably went in the bin with the box 10 years ago unfortunately

My SN is 4000305349

Is there a way of getting a new/my existing code please?

Thanks!

328

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub
329

Good morning, sorry I have just seen your message, my hub should now be reset hopefuly!

Thanks!

330

Hi @Joseph1

I sent you the welcome code through a DM