Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Is it possible to retrieve it?

I need the code for STH-ETH-001 ST hub. S/N: 1430564743 Thank you, Gomma

The STH-ETH-001 refers to the first generation SmartThings Hub. Those hubs are no longer supported by the SmartThings platform. You will not be able to add it. If you recently purchased it, you should return it and get a refund. I am not staff so you may want to want for them to verify.

Does anyone working here know if this is totaly unsupported now? Thanks, Gomma

[image] Gomma: Does anyone working here know if this is totaly unsupported now? Thanks, Gomma Hi, @Gomma @jkp is correct, V1 Hub is no longer supported. I’ll share here some of the information we have based on other people’s comments/reports. For V2 Hubs (not manufactured for over 7 years…

Hi! I need my welcome code. Serial# 4000299103 Thx

Hi @Nagendra_Panthena I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub: Connect the Hub via ethernet Then, follow the steps to facto…

Hi @Jorgen_Hyckenberg We received your request by email, and I’ve already replied.

Hi Itati, I’m the first owner of this hub and its been working since I bought it. During 2020 or so, the smartthings (old) app was decommissioned and since then I was not able to add it to the new app. Once the hub is on my new smarthings app, I would like to exclude some old devices and add some …

SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations

Nagendra_Panthena (Nagendra Panthena) January 4, 2026, 5:26pm 365

Hi,

Can you please help with welcome code for my eth-sth-200 hub with serial number : 3000236743 ?

Need help with welcome code for eth-sth-200 hub

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SmartThings hub sth-eth200 - Welcome Code missing

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