Smartthings Hub is not connecting to network


(Sandra MillsCrawley) #1

I have read the posts on reboots and factory restarts but I may have a totally different problem. I have lived in an area that has isolated storms this is the first time my house has been struck. The lightening took out my wired security cameras, the dvr, and my ethernet ports on my router. I replaced my router reset everything and my smartthings is still not connecting to the router. Could it be that the strike affected the ethernet port on my hub too?


(Dan) #2

Yes. I had the same thing happen a few years ago. I had to replace my hub.


(Sandra MillsCrawley) #3

Thanks Dan,
I kind of guessed that before I posted. I just wanted a second or third opinion. I guess I’ll be copying everything so I can set up my new hub when I received it. I appreciate your input.