# Smartthings Hub Goes Offline For No Good Reason

**URL:** <https://community.smartthings.com/t/smartthings-hub-goes-offline-for-no-good-reason/150094>\
**Category:** Devices & Integrations\
**Created:** [January 13, 2019, 4:00am UTC](https://community.smartthings.com/t/smartthings-hub-goes-offline-for-no-good-reason/150094 "2019-01-13T04:00:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![packetfire](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@packetfire](https://community.smartthings.com/u/packetfire)\
**Post date:** [January 13, 2019, 4:00am UTC](https://community.smartthings.com/t/smartthings-hub-goes-offline-for-no-good-reason/150094/1 "2019-01-13T04:00:09Z")

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Nothing else on the network had any problem, but a brand-new Smartthings Hub (2018 version) decided to go offline while I was out of town, and had to be power-cycled upon my return to get it back to communicating. It is connected via an ethernet cable, battery backed-up, and did not appear to be evincing any error condition, the green light on the front was still green.

What use is this hub if the hub is flaky? I want it to be reliable.

See  
[![](https://dl.dropboxusercontent.com/s/jxwj49gvz6rye0d/Screenshot_20190112-084519.png) ](https://dl.dropboxusercontent.com/s/jxwj49gvz6rye0d/Screenshot_20190112-084519.png)  
for a screenshot.

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**Author:** ![johnconstantelo](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/johnconstantelo/32/111869_2.png) [@johnconstantelo](https://community.smartthings.com/u/johnconstantelo)\
**Post date:** [January 13, 2019, 8:28pm UTC](https://community.smartthings.com/t/smartthings-hub-goes-offline-for-no-good-reason/150094/2 "2019-01-13T20:28:09Z")

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The next time this happens, check to see if the Classic app is having problems too before rebooting it.

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<div class="post-metadata">

**Author:** ![packetfire](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@packetfire](https://community.smartthings.com/u/packetfire)\
**Post date:** [January 13, 2019, 9:10pm UTC](https://community.smartthings.com/t/smartthings-hub-goes-offline-for-no-good-reason/150094/3 "2019-01-13T21:10:37Z")

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No, the app wasn’t having problems, as the outage of the hub persisted after a reboot of the phone, and persisted when I got home, until I power-cycled the hub, at which point it became reachable.

Is there logging of any type?