SmartThings Community

Smartthings down? (April 10, 2018)


(Gyslain Hamel) #1

Just got a pop up saying my hub is down.

Anyone got the link to check Smartthings servers?


#2

Got the same notice - but the status page shows everything OK as of right now

http://status.smartthings.com/


(Kevin) #3

Same notice here…

The ‘status’ page is a manual page, remember that. They have to go into it and make a change to it, like any ol blog or such…


#4

Same here. Blame me. Was thinking this morning there hadn’t been any issues in a while…

Although interestingly enough I can control devices that are hooked up to Google Assistant and via Homebridge to Homekit…


(Enis Hoca) #5

Yeah same here - first the app started acting funny, kicked me out and started giving pw errors. Now hub says its offline.


#6

Got the same message. Most of my devices on showing up “unavailable” in the android app, but app does at least load.


(Gyslain Hamel) #7

Happy to know it<s not just me then


#9

Who do we notify about this issue?


(Jimmy) #10

Support. Support@smartthings.com Mine is fine though :man_shrugging:


(jkp) #11

LOL my spectrum internet has been bouncing up and down for the past 4 hours. What a mess!


(Woolfman72) #12

i am in the same boat. Got notification that hub was offline. The app opens up. Some items are unavailable. and some are fine.


(Dwinter) #13

Add me to the semi-weekly its down crowd.


(Brad) #14

We had a temporary spike in Hubs going offline for some North American users and we are looking into the root cause.


(Brad) #15

We are still working on a root cause but I do want to call out that Hubs did remain online during this time.


(Borristhecat) #16

Was also happening across the pond aswell. Mine has done it a few times, popped up saying it’s gone offline but I don’t think it has actually gone offline at all.


(Pier-Luc Boucher) #17

Guys, your hub was updated with the latest firmware, that’s was cause the “down time”


(Gyslain Hamel) #18

nope the update is tomorrow (at least for me)


(Nate) #19

I’m not having login issues, but all my routines stopped as of last night and are not firing now.


#20

I had the offline notification as well.

On another note, what process do I go through to get a data issue fixed with my account?

I have a scene that I can’t delete in the app and trying to view it in the developer ide by clicking “List Scenes”
returns an error. Not seeing a way to address it from my end.

“An error occurred fetching scenes for this location”


(Brad) #21

Contact support via email, chat, or phone and they’ll be happy to help you out!