Same problem here. Double-click stopped working yesterday afternoon and I spent the morning trying everything I could to get it to work again. Glad to know I’m not crazy, just bought products that have spotty support. Come on Samsung! You can’t break something and then just sit silent while we beg for you to just take us back to the last update before the code broke.
Not been a SmartThings customer long then?
Doesn’t make it acceptable. Yet for some reason I still stay…
However I came here to say me too! Same problem.
Yes I got the same reset and send us you model number, app number and screen shot of the error message when I emailed support… bang head hear … when in my first email I included all that info and the link to this thread. So I just copy and pasted my 1st email back to them. Do they even read what we write? Is it a person or chat bot?
Waste of my time. But I figured they needed multiple email complaints before support will even consider fixing anything.
Same here I have 5 buttons all of which double-press is not working, I am know they will give me the same advice as everyone else (which everone has tried).
Not sure if samsung read these forums, it would save some stress to users if there was some acknowledgement that there is actually a problem.
Same problem, it’s driving me insane!
+1 for this issue. I have 3 buttons and double-tap isn’t working for any of them.
Here too. This is crazy SmartThings can just break things like this.
Double click on my Smartthings button doesn’t execute for me either. Single and hold clicks execute.
I’m seriously contemplating moving to Hubitat. This Smartthings migration crap has me fed up. Combined with the EchoSpeaks/Alexa debacle - which is a nightmare in itself.
I have five ST buttons and they all work perfectly. My actions are all setup using the Smart Lighting Smart App (and they run locally).
When they respond asking for the same screenshots etc. you’ve already provided, or asking you to uninstall/reinstall the app, include this next line in your response to them. You have to get past the front-line support people before any action may be taken.
Your message has not solved my issue, please escalate this to your technical lead and team manager for further assistance.
Does that let you select double-press?
Yes double-press works fine. I have 3 Smart Lighting automations for each button - one press turns on light dimmed, 2 presses turns on light 100%, and hold turns off light.
Going in for two days now
That exceeds last week’s back-end breakage. (SHM, IFTTT and webCoRE were broken (25 Aug 2020) (all fixed 36 hours later))
I just randomly tested and double-tapping worked again. Hopefully the fix sticks.
Same here. I submitted an error report and I keep getting the usual runaround about restarting, removing/adding, etc…
This should be working again, please post if you have any additional difficulties with the double press or SmartThings Button in general.
Yea … i can now stop providing the same email to SmartThings/Samsung support via email.
What was the issue?
Why is is that everyday now something new brakes?
Kind of annoying that during this issue Samsung help were sending out a laundry list of useless things to do to attempt to fix the double tap issue. Glad I didn’t waste my time doing any of it.
Their advice was something like “Delete the devices, delete the app, reinstall the app, reinstall the devices and re-create your automations”. I have three buttons, I would have wasted hours for no results.
Oh and by the way, double click is working again for me also!
I’m guessing somebody added some sort of dwell time logic between command responses. Since the double click was within that dwell time, the cloud never saw the two clicks.