Hello! For a few weeks now, the app has been crashing when I want to open the soundbar (Samsung soundbar q950a) menu. I’ve tried re-adding the soundbar in the app, reinstalling the app, and powering off the soundbar, but none of that has helped. I can only turn the soundbar on and off through the app. Has anyone experienced something similar, any ideas on how to fix it? The app used to work fine. When the app crashes, I don’t get any error messages, the app just shuts down.
you need to report it to Customer Support through the app. You will probably be asked to send app logs. Anything doing with the app involves a different team.
i am reposting from @nayelyz in another thread. she may smack my hand if it is wrong 
First:
- Enable the creation of additional logs in the app:
In the ST app, go to “menu” > “settings”.
At the bottom of that page, you’ll find a section called “Troubleshooting”. Please, enable the option that says “Create Additional SmartThings Log”.
Restart the app
Then:
To open a report of an issue, such as not being able to connect a device, you need to reproduce the issue first and follow the steps below immediately after.
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Open the SmartThings app
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Go to the menu tab at the bottom-right corner.
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On this page, select the option “Contact Us” and then go to “Error reports”
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Select the topic related to your issue and follow the steps to submit your support request
Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.
Hi, @andris5346
Yes, you should contact Customer Support.
The instructions shared by @jkp are for an iOS device on which the “Create Additional SmartThings Log” menu is available. Android doesn’t have it.
If you’re using the latter, please just follow the second section of such instructions: