Smartthing Hub open my kwikset lock when connection fails


(Andreia Correia) #1

This is a big problem. I get a message on my phone from the Smartthing hub saying “connection lost” and my doors unlock. I do not care if every once in a while the hub loses connection, but last night it unlocks my doors twice in the middle of the night. The hub does that about 3 to 4 times a week. Is that any way to stop the hub from unlocking my door when it loses connection?
Thank you in advance.
Andreia


(Bob Kerr) #2

Which Kwikset model do you have, so I can make sure I never get one of those? I have a Kwikset Smartcode 914 and never experienced something like that, however, I’ve read that others did in the past…


#3

I’d contact ST support right away and let them know what’s happening. That’s not normal behavior.