SmartSense Presence is not recognized

(Nabil Takla) #1

I had the SmartSense Presence working before. I had a new modem installed. I had problems with the SmartPower outlet but I reinstalled the app and it worked fine. Now I’m having a problem with the SmartSense Presence. I uninstalled the app and now it doesn’t even recognize the SmartSense Presence device. Any clues to what may be the problem.

(Solardave1) #2

Seems that thee are allot of people with allot of issues with the tags. Not good if you’re using them to control locks and security functions.

(Chrisb) #3

You might try resetting and repairing the tags. First, remove the tags from your paired devices in SmartThings. Then if you take the tags apart there should be a little button inside. Press and hold this button for about 8 seconds. There should be a little LED that lights up for 5-6 seconds then goes out. Next, press and release the button… don’t hold it this time. Again the light should go on for 5-6 seconds, then turn off. The Tag is now reset. Go through the normal pairing process in SmartThings.