I have been using 3 SmartPower Outlet v1 devices for some time now and they’ve been mostly reliable (as reliable as ST can be). All of a sudden, about 3 days ago on Feb 29 they stopped working. That is they don’t respond to any commands.
These Outlets are plugged into different circuits and have different types of loads connected to them. I contacted SmartThings support and they say that everything looks fine on the back end. They had me run a Zigbee Repair a couple times but that did not help. They said I could try to remove them and then pair them again which was also unsuccessful.
They then told me that these devices are known to have problems and since they are out of warranty they would offer me a discount towards replacing them with the newer SmartPower outlets. Other than that support really has no other advice for helping me with these devices. While the offer of a discount is certainly appreciated, I’m hesitant to continue to invest in SmartThings branded devices for fear that they’ll be abandoned in the near future just like the SmartPower Outlet v1 was.
So has anyone had a similar issue with these devices recently and if so were you somehow able to get them to function again?