So from the Arlo it would appear that SmartHomeMonitor (SHM) is a mandatory requirement in order to record video. I’ve never used of SmartHomeMonitor before and always believed it was “just another” third party app, but seraching on the subject, it appears that this is a first party app according to this video: https://vimeo.com/138167045
However, I dont have that option in my application, so I’m wondering if this is a US only feature or how to enable it?
it would be nice if the SmartThings starter kit actually detailed some of this information, as I’d never heard or or used virtual switches until about a week ago
So I contacted support and they confirmed that it wasnt enabled for my account. They fixed it almost immediately (ie within ten minutes of my initial email!).
I wonder how many other smartthings users dont have this so are also completely missing out on this nice feature of the platform?
The number of users lacking Smart Home Monitor is likely very low. A year ago when we released Smart Home Monitor, some users did not automatically receive the dashboard module and Support had to manually add it but that was fairly uncommon and has not been an issue for a long time. It’s possible that your location was created last fall when this was an issue.
If anyone else is missing Smart Home Monitor though, please contact Support and we’ll sort it out!