I’m having issues with my Smartthings V2 hub (model STH-ETH-250).
I did a factory reset to the device and it wasn’t connecting to my TP-Link 5 Port Gigabit Ethernet Network Switch. I cycled the modem, the switch, and the hub, but no success.
I then plugged it into my wifi router, which is plugged into the switch. After cycling the model and the hub, it was able to connect and get to it via my smartphone app.
I then moved the hub back to its original location which is next to the switch and had the same connectivity issues. Cycling the model, switch, and hub no impact even after being tried several times.
I tried one poster’s suggestion to force a firmware update but no difference. It’s running v. 000.024.00020.