If you want to try to troubleshoot before excluding, then in addition to @JDRoberts point about parameter 3, the other thing to check would be whether the hub is included in the device’s association group 1. Both of those could be checked/corrected with Tweaker.
Both of those should be set correctly with a factory reset (the manual says to hold the action button for 10+ seconds) and clean pairing. So if you decide to just go with exclusion, I would exclude, then factory reset, then include.