# Smart Things New App **URL:** \ **Category:** SmartThings (Samsung Connect)\ **Created:** [February 12, 2019, 11:44am UTC](https://community.smartthings.com/t/smart-things-new-app/153914 "2019-02-12T11:44:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Santinelli](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/santinelli/32/81840_2.png) [@Santinelli](https://community.smartthings.com/u/Santinelli)\ **Post date:** [February 12, 2019, 11:44am UTC](https://community.smartthings.com/t/smart-things-new-app/153914/1 "2019-02-12T11:44:25Z")
Will the newer smart things app every be compatible with the same devices that the classic app has? I cannot see my thermostat or my Yale door lock. And it’s strange, the classic can pickup my front door sensor, a Samsung sensor, but the new app thinks it’s disconnected… I just think if your going to come out with a replacement of something, it should at least have the same capabilities as the older one, just allow you to do MORE… Steve ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [February 12, 2019, 12:38pm UTC](https://community.smartthings.com/t/smart-things-new-app/153914/2 "2019-02-12T12:38:15Z")
> [@SPECIFIC differences between "SmartThings Classic" (the V2 app) and “SmartThings (Samsung Connect)” (the V3 app)](https://community.smartthings.com/t/specific-differences-between-smartthings-samsung-connect-and-smartthings-classic/124870): > > this thread is intended only as a listing of specific differences between the two apps, not for complaints, suggestions, discussions of design philosophy, bug reports, questions about migration, joke memes or anything else. Just individual feature differences. We originally used the abbreviation STSC for “SmartThings (Samsung Connect)”, but that never caught on, so now we are calling it the V3 app since it came out with the V3 hub. The V3 app is changing rapidly, so feel free to edit this as needed. The official knowledgebase FAQ is at the following link. Read it. wink[https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ](https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ) The “how to” official articles for the V3 app are at the following link: [https://support.smartthings.com/hc/en-us/categories/115…](https://support.smartthings.com/hc/en-us/categories/115000465506-SmartThings-App) > [@New app — which CUSTOM DTH’s will work?](https://community.smartthings.com/t/new-app-which-custom-dth-s-will-work/133908): > > I was encouraged by other forum community members to start a topic to discuss which custom device handlers a.k.a. DTH’s will be supported in the new app. (If any ) For those of you that are using the new app, can you confirm any custom device handlers that are working? Below are the ones that I use and am seeking info on… Thanks in advance… @posborne Also, if custom DTH’s are not going to work, Will those devices show up in the new app? Or do I have to exclude them and then add them again using their default device handler? ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [February 13, 2019, 1:34am UTC](https://community.smartthings.com/t/smart-things-new-app/153914/3 "2019-02-13T01:34:00Z")
There are known issues with devices reporting different device health states between apps. You should report those to [support@smartthings.com](mailto:support@smartthings.com) so they can track the issue. As for the thermostat and lock, not all devices fully work in the new app but the devices should still show up and most device details screens should load. Are the devices completely missing from your list of Devices? ---
**Author:** ![Santinelli](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/santinelli/32/81840_2.png) [@Santinelli](https://community.smartthings.com/u/Santinelli)\ **Post date:** [February 13, 2019, 12:06pm UTC](https://community.smartthings.com/t/smart-things-new-app/153914/4 "2019-02-13T12:06:59Z")
Hi Brad, thanks they do show up, and strangely enough the thermostat will sometimes show the temperature, but the lock will not work at all. Sorry I posted in the wrong forum, I guess I’ll just stick with classic or fire up my old wink hub and see if there are any incompatibilities there. ---
**Author:** ![jamesonrw](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@jamesonrw](https://community.smartthings.com/u/jamesonrw)\ **Post date:** [February 14, 2019, 12:18pm UTC](https://community.smartthings.com/t/smart-things-new-app/153914/5 "2019-02-14T12:18:12Z")
I opened a ticket for this exact thing. I was told to remove and rejoin the affected device, no mention of it being an outstanding issue. Ticket # sconnect19011601026 ---
**Author:** ![Brad\_ST](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/brad_st/32/15696_2.png) [@Brad\_ST](https://community.smartthings.com/u/Brad_ST)\ **Post date:** [February 14, 2019, 6:12pm UTC](https://community.smartthings.com/t/smart-things-new-app/153914/6 "2019-02-14T18:12:22Z")
Removing and re-adding is not likely to make a difference. For devices to work properly in the new app, the device type needs certain metadata. A few weeks ago a generic fallback was added which increased the number of devices you could view but there are still quite a few that aren’t controllable. > [@New app — which CUSTOM DTH’s will work?](https://community.smartthings.com/t/new-app-which-custom-dth-s-will-work/133908/4): > > Every device except for mobile presence will show up in the new app. Whether it will automatically work or not is the big question. Some of mine such as Xiaomi contact and motion worked automatically. Others I’ve recently gotten working myself. I suspect at or before Samsung Developers Conference in November they will publish documentation of how to get custom handlers working. In the mean time, if you want to do some tinkering, go to their public GitHub and search for mnmn and vid entries in the metadata definition. Add the same to your custom handlers and edit and save the device to test. ---
**Author:** ![jamesonrw](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@jamesonrw](https://community.smartthings.com/u/jamesonrw)\ **Post date:** [February 15, 2019, 7:25pm UTC](https://community.smartthings.com/t/smart-things-new-app/153914/7 "2019-02-15T19:25:38Z")
You might want to let support know. This is a smartthings v2 multi sensor. Every other smartthings sensor is working fine in my connect app.