Smart things motion with no connect light

Hey everyone,

I just got a smart things motion detector and I can’t get it to connect to my hub. I have pulled the tab as well as did the manual connect button and I can’t get it to connect. Also when I do the manual mode the blue light on the sensor doesn’t come on. I have also checked to see if there was any paper behind the battery. Thank you for any help!

Have a great day,

Pop the battery. While pressing the reset button, insert the battery. Blue light will flash, then add.

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Any light at all when you insert the battery? No light could be a dead battery or sensor.

Ya, I don’t get ant lights at all no matter what I do. I think I’m gonna just send it back.

Thanks guys!