Smart Monitor giving an error

General Discussion
#1

I’m trying to enable the Smart Home Monitor for security and getting the following errors in the online live logging. Anyone else have this issue and is there a fix ? Using the Smartthings classic app still.

f33f67a1-be45-4daa-9188-4170ed164ddc 9:49:34 AM: error java.lang.reflect.UndeclaredThrowableException @line 1450 (callOnSecurityTriggersChanged)

f33f67a1-be45-4daa-9188-4170ed164ddc 9:49:34 AM: trace /unsubscribeChildApps

f33f67a1-be45-4daa-9188-4170ed164ddc 9:49:34 AM: trace skipping unconfigured app Alert with Lights

f33f67a1-be45-4daa-9188-4170ed164ddc 9:49:34 AM: trace skipping unconfigured app Alert with Sirens

f33f67a1-be45-4daa-9188-4170ed164ddc 9:49:34 AM: trace unsubscribeChildApps()

#2

are you using the Classic or new app?

#3

Still using the classic app.

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#4

If enabling use every open/close and motion sensors, try turning that off and manually selecting the devices. It is possible one is causing the issue. It may take your some time to determine which one :slight_smile:

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#5

Still has the same error even without selecting any sensors or motion sensors

f33f67a1-be45-4daa-9188-4170ed164ddc 1:23:10 PM: error java.lang.reflect.UndeclaredThrowableException @line 1450 (callOnSecurityTriggersChanged)

#6

I recommend contacting ST support at https://support.smartthings.com . The best method is to call and speak with a support rep directly. Let us know if you get it resolved.

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