# Smart Lock Guest Access - lock missing **URL:** \ **Category:** SmartThings (Samsung Connect)\ **Created:** [May 12, 2020, 6:37pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633 "2020-05-12T18:37:33Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Bill\_Broderick](https://avatars.discourse-cdn.com/v4/letter/b/4bbf92/32.png) [@Bill\_Broderick](https://community.smartthings.com/u/Bill_Broderick)\ **Post date:** [May 12, 2020, 6:37pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/1 "2020-05-12T18:37:33Z")
I just converted from Wink. Both of my Schlage BE469 locks are showing up in the SmartThings app and are working correctly. I’ve installed the Smart Lock Guest Access app. When I try to create codes, I’m only seeing one of my two locks. At first, I thought that this might be because they both defaulted to the same name when they installed. So, I changed them to Front Door (the one that I can set codes for) and Back Door. I’ve also tried removing and re-adding the back door to the hub. But, I still don’t see the back door as an option in the “assign to lock” drop down. Am I doing something wrong? ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [May 12, 2020, 6:40pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/2 "2020-05-12T18:40:32Z")
No you aren’t doing anything wrong. Just to check, you’re using the same “location” to add your locks, i.e. you can see both your locks at the same time in the ST app. Since you’ve already tried to exclude and re add your lock then the next thing to try is to uninstall and reinstall the guest lock app. If that doesn’t work you may want to contact ST support or look into another app like [LUM](https://community.smartthings.com/t/release-lock-user-management-lum/7043) to manage your locks, users, notifications and actions. ---
**Author:** ![Bill\_Broderick](https://avatars.discourse-cdn.com/v4/letter/b/4bbf92/32.png) [@Bill\_Broderick](https://community.smartthings.com/u/Bill_Broderick)\ **Post date:** [May 12, 2020, 6:59pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/3 "2020-05-12T18:59:15Z")
Thanks. They are in both in the same location. As a matter of fact, I can see them both in the main Smart Lock Guest Access screen. It’s only when I go to the Lock Codes screen and try to “invite guest” that the Back Door is not visible. It’s also not being shown in the main Lock Code screen where Front Door is shown with the list of people who codes are named for below it. But, I don’t know if that’s an error or if it’s just not there because there are no codes created for Back Door. I’ve tried deleting and re-adding the Guest Access app. That didn’t work either. I’ll try contacting ST support next. ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [May 13, 2020, 4:17pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/4 "2020-05-13T16:17:29Z")
I just recently switched over to the Guest access app from the another third party lock manager. Not Rboys, I have no experience with it, but they give good advice on the forum so it probably works well. The developer on the app I was using had stopped working on it because of the upcoming changes to ST, I don’t blame him really. Anyway, I didn’t need anything fancy and decided to try the Guest access smartapp in the new ST app… When I first tried to use it none of my locks would show up. In my case it was due to the DTH used by the lock. I would assume since you have the same locks and you probably installed them at approximately the same time they would be using the same DTH, but maybe not. I had to switch to the default Z-wave lock DTH. Not the Z-wave lock with codes. I first tried that one but found out it is not the one to use, seems like it would be but it’s not. ---
**Author:** ![Bill\_Broderick](https://avatars.discourse-cdn.com/v4/letter/b/4bbf92/32.png) [@Bill\_Broderick](https://community.smartthings.com/u/Bill_Broderick)\ **Post date:** [May 13, 2020, 4:35pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/5 "2020-05-13T16:35:19Z")
At the advice of Tech Support, I deleted and reinstalled the Smart Things app on my phone. Then I rebooted the hub (unplug, wait a couple of minutes, plug back in). After the reboot, I was able to see the back door in Guest Access. ---
**Author:** ![eefrat2](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@eefrat2](https://community.smartthings.com/u/eefrat2)\ **Post date:** [April 23, 2023, 4:19am UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/6 "2023-04-23T04:19:01Z")
Hi, I have exactly the same problem now and I did what you suggested, Bill, and it didn’t work. Can you describe exactly the step taken to make this work? It is so frustrating! Also, RBoy, just to clarify, didn’t Samsung now block all 3rd party apps? Does your User Lock Manager app still work? I thought no 3rd party apps work now. Thanks, Eli ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [April 23, 2023, 5:57am UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/7 "2023-04-23T05:57:22Z")
which brand/model lock do you have? is it using an Edge driver or dth? you can use browser api to find all the data… find the device, tap on details and screenshot that section and post it. Others should be able to assist you after that. i am sleepy and off to bed I go! [https://community.smartthings.com/t/smartthings-api-browser-now-available-to-all/249907](https://community.smartthings.com/t/smartthings-api-browser-now-available-to-all/249907) btw… you replied to an out-of-date thread. there are plenty of newer ones dealing with SLGA and recent struggles some users have had… locks not appearing, codes not working 😉 ---
**Author:** ![eefrat2](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@eefrat2](https://community.smartthings.com/u/eefrat2)\ **Post date:** [April 23, 2023, 1:35pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/8 "2023-04-23T13:35:51Z")
Thank you very much, jkp. I am using the Schlage Camelot Z-Wave. This one: [https://www.amazon.com/gp/product/B00AGK9KOG](https://www.amazon.com/gp/product/B00AGK9KOG) Regarding the browser API, I am not crazy about letting any outside API an entry pass into my hub, from a security standpoint. I will look for more SLGA threads 🙂 ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [April 23, 2023, 2:05pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/9 "2023-04-23T14:05:30Z")
Look for @philh30 edge driver for z-wave locks. Install it on your hub and move lock over to it ---
**Author:** ![h0ckeysk8er](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/h0ckeysk8er/32/195141_2.png) [@h0ckeysk8er](https://community.smartthings.com/u/h0ckeysk8er)\ **Post date:** [April 23, 2023, 5:06pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/10 "2023-04-23T17:06:49Z")
> [@eefrat2](#): > > Thank you very much, jkp. I am using the Schlage Camelot Z-Wave. This one: [https://www.amazon.com/gp/product/B00AGK9KOG](https://www.amazon.com/gp/product/B00AGK9KOG) > > Regarding the browser API, I am not crazy about letting any outside API an entry pass into my hub, from a security standpoint. > > I will look for more SLGA threads 🙂 The API Browser+ is simply a web-based interface that accesses the same APIs that are used by the [ST CLI](https://github.com/SmartThingsCommunity/smartthings-cli/releases). If you are super security-concerned, generate your PAT with only read access. That way you will at least be able to query information about your hub, you just won’t be able to use any of the functions that can provide updates, deletions, driver changes, etc. ---
**Author:** ![eefrat2](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@eefrat2](https://community.smartthings.com/u/eefrat2)\ **Post date:** [April 23, 2023, 7:19pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/11 "2023-04-23T19:19:41Z")
Thank you, everyone! ---
**Author:** ![eefrat2](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@eefrat2](https://community.smartthings.com/u/eefrat2)\ **Post date:** [April 23, 2023, 7:45pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/12 "2023-04-23T19:45:10Z")
Guys, here’s what I did that worked for me. After reading some thread… I went into my IDE. I played with the driver, and changed it to “placeholder” (which is what I saw my other lock, a Kwikset, had). Then I saw concurrently that in the app, my Schlage lock was gone. I then changed it back to Z-Wave Lock (by Samsung) and all of a sudden, it appears on the list of locks in SLGA. Thank you very much, all, for your help!! I appreciate it. ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [April 23, 2023, 8:34pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/13 "2023-04-23T20:34:01Z")
> [@eefrat2](#): > > I went into my IDE just be aware that IDE will be shutting down at some point. Also, it is not the best tool for managing devices. You can’t assign Placeholder in IDE to a device… does not work nor can you change devices assigned Placeholder to a DTH. The universe will collapse! OKAY, slight exaggeration 🙂 > [@FAQ: Why does the IDE list “placeholder” for my device? Can I change that?](https://community.smartthings.com/t/faq-why-does-the-ide-list-placeholder-for-my-device-can-i-change-that/231072): > > non-technical answer: the IDE is part of the old groovy based architecture. It will be going away and be replaced with something else. in the meantime, anything which is using the new architecture will be represented in the IDE with “placeholder“ under the device type column. This includes devices using an Edge Driver. Since new edge drivers are being added overtime, it may even be that a device which is the same model number as a device you previously added which used a groovy DTH is now using an Edge driver and so shows up as placeholder. Don’t change it! Once the device is using an integration from the new architecture, you can no longer get to its code details through the IDE, And changing it to a different device type may break the integration altogether. scream If you need to cha… > [@Life after the IDE: Questions and Answers](https://community.smartthings.com/t/life-after-the-ide-questions-and-answers/250780): > > With the transition to the new architecture, the IDE is in the process of being discontinued. Some features are already gone. Any device using new architecture, such as those using edge drivers, will just show up as “placeholder“ and the information will be incomplete or even inaccurate. (For example, it will probably say that all devices showing “placeholder“ are in the cloud, where in fact all edge drivers run local.) Don’t try to use the IDE to change anything that says placeholder: you might even break the integration altogether. [http://my.smartthings.com](http://my.smartthings.com) is the new official webpage access to your smartthings account. At first that page was pretty limited, but as of 29 June 2023 Samsung has now added a number of new “advanced” features to that page, making it much more like the old … ---
**Author:** ![eefrat2](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@eefrat2](https://community.smartthings.com/u/eefrat2)\ **Post date:** [April 23, 2023, 9:39pm UTC](https://community.smartthings.com/t/smart-lock-guest-access-lock-missing/193633/14 "2023-04-23T21:39:59Z")
Thank you very much!