Smart hub welcome code

Im trying to login to my SmartThings hub sth-eth200 and its asking me for my welcome code which I can’t find please could you help me with a new code?

tagging @nayelyz

remove the image from your post… only send it by DM when requested :slight_smile:

thank you, I have now

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Hi, @Dan456131
We looked up the serial number you shared with us and saw that the status is CLAIMED.
Could you confirm if you got the welcome code?

Thanks!

Morning

Yes I have received a code and i am now registered on the smart hub, but i still need some help pairing the hub with the Fibaro light switched that are in the house would you be able to help with this?
I get to the pairing page, triple tap the light switch but it doesn’t pair, any help would be apricated

If the Fibaro devices are Z-Wave they will need to be excluded before they can be added to a new hub.

In the ST. App, open the hub tile, click on 3 dots in upper right corner, select settings, Z-Wave utilities, Z-Wave exclusion. Then put each Fibaro device in the exclusion mode per the manufacturer’s instructions.