The smart hub home in my BU8100 does not work when you press it on the remote home button even using the remote app in home and when I turn on the tv it loads with the dancing home icon and then turns into a black screen, all the buttons and functions work.
I believe I have noticed one or two users reporting similar issues. You may wish to reach out to ST support directly and let them investigate.
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Same issue here on my BU8000. Happened from the mid August. Smart Hub buttons don’t work though I can still access Netflix/Amazon apps through their dedicated buttons on the remote.
Have tried everything (smart hub reset, router reset, reset to factory settings) but with no fix.
Did you contact Samsung direct @kinpoi