Consumers speak out in new study by Support.com.
“The main issue facing both current owners and potential buyers, not surprisingly, is cost, both in terms of money and time. A good number of owners (42 percent) said that the price of installation and maintenance was their greatest frustration, and a sizable number of potential owners (79 percent) found the cost of purchase, setup, and maintenance to be a turn-off. The problems don’t end after installation. Nearly a third (31 percent) said setup, configuration and support issues cause ongoing frustration.”