I was finally able to connect the fridge but now all I see is this. Any suggestions?
What make and model is this fridge?
Click on the three dots and post some screenshots.
You can also login here, select the fridge and take some screenshots:
Try this: uninstall the SmartThings app, restart your phone, install the SmartThings app. This way the controller will be downloaded again and hopefully complete this time.
You won’t lose anything, maybe the positions of your devices in the favorite page.
Thanks Andreas, really appreciate the help. I just tried the steps but unfortunately still the same empty blue bar with no data
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Please login here, select the fridge and take some screenshots from the whole page:
your fridge has access to the internet?
Yes, that also why i can see it on the app and the site
Try it with a different mobile device, preferably a Samsung Galaxy.
I tried it with another iPhone and same issue. I unfortunately don’t have a Samsung Galaxy in the family. Any other suggestions? So the webpage screenshot looks like it has all the data?
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Send a bug report through the SmartThings app: menu → contact us