Smaartthings home monitor not working in the app

I just don’t understand why I can’t add any device to my automation

The Security Mode field is also missing on your screen

What does that mean? I can’t remember what it looks like. Do you mean the smartthings home monitoring portion?

Yes, that is because I can’t reinstall home monitor anymore.

The apps link Security Mode with STHM. It is only offered when STHM is installed. If you uninstall STHM the Security Mode is removed from your Automations, just like deleting a device. It is rather annoying at there is a presumption that you only use the Security Mode with STHM.

I know that guys… I was simply pointing it out

Hey there! @jlatis Welcome to the Community! :slight_smile: I’m sorry to hear that you’re having issues with your STHM and options being greyed out. If you are still experiencing symptoms after completing the troubleshooting steps. It is recommended that you submit your logs with a Smart Things Ticket with the team in your area for further assistance and we will be happy to look into your symptoms further.

You can reach out directly to a support team in your area using the below information:

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca
Samsung Members App>Get Help> Error reports> Others > Issue Description & Attach Logs.

I hope this message finds you well!

^SamsungZell