# SkyBell HD Issues after ST Integration **URL:** \ **Category:** Connected Things\ **Created:** [December 13, 2016, 9:57pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094 "2016-12-13T21:57:57Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sbusher78](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@sbusher78](https://community.smartthings.com/u/sbusher78)\ **Post date:** [December 13, 2016, 9:57pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/1 "2016-12-13T21:57:57Z")
Hi All, I’ve had my ST hub for a few months now and love it. I’m buying new devices little by little (expensive!) and my most recent addition was the Skybell when I found it on sale for $139.99. I hooked it up and it was working OK, but as soon as I added it to ST I was unable to make any changes in the SkyBell app and the live feed was hit or miss. Anyone else having any issues with this setup? ---
**Author:** ![chemgeek](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chemgeek](https://community.smartthings.com/u/chemgeek)\ **Post date:** [December 14, 2016, 7:50am UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/2 "2016-12-14T07:50:58Z")
The device seems to be broken. Changes made in the skybell app do not show in ST. ---
**Author:** ![SkyBellAndrew](https://avatars.discourse-cdn.com/v4/letter/s/9de0a6/32.png) [@SkyBellAndrew](https://community.smartthings.com/u/SkyBellAndrew)\ **Post date:** [December 14, 2016, 8:43pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/3 "2016-12-14T20:43:52Z")
The Skybell app and the smart things integrations are not the same. The smart things app is not a replacement for the skybell app. If you’re experiencing any issues with the integration, you can email [assistant.andrew@skybell.com](mailto:assistant.andrew@skybell.com) and we’ll work with smart things to fix it. ---
**Author:** ![sbusher78](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@sbusher78](https://community.smartthings.com/u/sbusher78)\ **Post date:** [December 14, 2016, 9:08pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/4 "2016-12-14T21:08:30Z")
I understand that Andrew. I wasn’t trying to replace the SkyBell app with the ST app after integrating it. What I did expect was the ability to make the same changes within the SB app as I could before I added it to ST. I cannot. I tried changing settings in the SB app and kept getting errors that I didn’t get before the ST integration. For instance changing the motion detection sensitivity in the SB app wouldn’t work after integrating with ST Hub. As soon as I deleted it from ST everything worked again. Although I will say the live feed takes forever to come up hen someone rings my bell. I’m not giving up yet though. ---
**Author:** ![chemgeek](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chemgeek](https://community.smartthings.com/u/chemgeek)\ **Post date:** [December 14, 2016, 9:16pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/5 "2016-12-14T21:16:37Z")
Just out of curiosity, why would you not want to make the integration seamless? If I turn off the indoor chime in the Skybell app, why would I not want that to show up in the Smartthings device status? And, I have to agree with Steven that the live feed takes forever to show up whether someone rings the bell or I try to watch on demand. This is not a speed or connection issue. It is also not a power issue as I changed the transformer and have checked the voltages. ---
**Author:** ![sbusher78](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@sbusher78](https://community.smartthings.com/u/sbusher78)\ **Post date:** [December 14, 2016, 9:56pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/6 "2016-12-14T21:56:56Z")
Yes Brian I am 100% confident its not a speed or connection issue on my end either. I’m in the IT field and work from home a lot so I have a 150/150 connection at my house. Ive done testing at home mostly and that’s where Ive been having issues with the speed in which the feed comes up. I could understand if I was in the middle of Acadia national park in northern Maine on a 3g signal, but at home on WiFi on a high end Samsung smartphone it shouldn’t be an issue. ---
**Author:** ![chemgeek](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chemgeek](https://community.smartthings.com/u/chemgeek)\ **Post date:** [December 14, 2016, 10:29pm UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/7 "2016-12-14T22:29:53Z")
I have noticed that the speed is more of an issue when I am on my home wifi than when I am out on LTE (the video comes up faster on cell network). That said, even the LTE video is quite slow to populate. Although I have a stucco and stone front entrance, I have a Unifi AC-Pro access point just inside the wall from the doorbell. The door bell has \>90% signal on a 300/40 internet connection. The video should come up instantly on the home wifi and be relatively fast on LTE. I also notice that the door bell notification is lagged and videos in the Skybell app are painfully slow to populate in the list. I would not be surprised if the video has to go from the camera to a remote server and then back to be viewed. Thus, the video feed would rely heavily on the Skybell servers. I would like an option to just store the videos on my own server and take Skybell out of the equation. ---
**Author:** ![chemgeek](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chemgeek](https://community.smartthings.com/u/chemgeek)\ **Post date:** [December 15, 2016, 7:32am UTC](https://community.smartthings.com/t/skybell-hd-issues-after-st-integration/68094/9 "2016-12-15T07:32:41Z")
Off topic, but the unifi stuff is awesome. I will never go back to consumer equipment.