Hello, I’m somewhat new to SmartThings and to SimpliSafe. I have SS2, and ST v2 hub. Thank you so much to those who have built the device handler for SS integration in ST! I installed the latest version, and it’s working well.
I want to also use the SS Monitor Device handler, but have been unable to get this to work. I can install and publish the DH, as well as create a new device of the SimpliSafe Monitor device type. I can see this new device in the api. However, it will not load in the SmartThings app for me.
SmartThings app finds the new device (SimpliSafe Monitor) but it just hangs and hangs when I click save. I have to quit the ST app and restart. The new device is called “Tiles Missing” and is not usable. I cannot delete it in the app, as I receive an error message “Error fetching device. Please try again.” I CAN delete the device via the api. However, numerous attempt to try to create this device (with or without the same network I’d) have failed with the same result I just outlined. I do have the ST SHM configured (didn’t at first, so thought that was the issue) but it still does not work, even when I remove and create a new device of the SS Monitor type.
I’ve searched, but haven’t found anything that has given me the assistance I need to resolve this issue. I am sure it must be some sort of configuration issue on my side, but I just don’t know what needs to be done.
Hoping someone here will be able to help me figure this one out.
Thank you all!