I just bought the SmartThings hub and Aeon HEM. I am able to get them to pair but it is showing 0. I have removed and re-added multiple times and still showing 0. What am I doing wrong. When I click configure nothing happens. I have a green light on Hub and red light on HEM. Aeon Labs AEDSB09104ZWU…

Where do you have it installed?

I know the box is messy its from the original owners But I have it installed on the 2 120 lines.the hem and the smart hub are only 10 feet apart right now. [received_10159214408465243]

hmmm, that looks correct. not really sure.

just guessing, time to check for broken pins, clamps have to be clicked tightly closed, screwdown the leads into the trasmitter. Also the clamps each has a direction - if you get one backwards then the currents will subtract, but probably not exactly zero, so that is not your main issue. “Configu…

Try installing this custom handler to see if it helps. [image] [OBSOLETE] Aeon HEM v1 DH Discussion (DTH link in post 411) Devices & Integrations Continuing the discussion from Aeon HEM v1/v2 Firmware 3.64 Numbers are Off? : Spawned this topic off of the thread listed abo…

I doubled check the pins and clamps and re-seated the ends on the HEM and took pictures and clamps seems to be shut. I have took the on and off a couple times to make sure they are clicking correctly. [72FE0A69-20C5-4609-8404-9EF558AD15F1]

[7492F75A-9DA4-485E-A0C7-0D13FD9167BF]

[327A753D-8042-453D-8EFB-6336FF221DA8]

[FDC1EFDC-C214-4C60-B107-683AE36C82DB]

how do I install a custom handler

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Devices & Integrations

Nezmo August 22, 2017, 3:37pm 6

Try installing this custom handler to see if it helps.

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