SHM video clips no longer play

[JDRoberts]

Another user reporting the Arlo clips aren’t visible:

Arlo iOS app does not show SmartThings-generated clips

Problem: Arlo app on iOS does not properly display, in the library, clips generated by SmartThings (“ST”). Instead, the app displays a blank, non-selectable placeholder for each clip. (See attached picture for example of placeholders.) Troubleshooting information: This problem began sometime after 8-Oct-16 with no changes on my end. The ST-generated clips ARE properly created and ARE listed properly in the library through the Arlo website and the Android app, just not through the iOS app. This problem is not seen with a manual recording, which is properly listed in the iOS app library. When a manual recording is created, the non-selectable placeholders for that day disappear, but all clips (both manual and ST-generated) are still displayed correctly through the Arlo website and the A…