When we opened out front door at 8:30 this morning, the alarm went off, as if it hadn’t transitioned to Home mode at 6am as scheduled. SHM screen would not load, but we were able to silence the alarm sounders from the Things screen. Neither of us got push notifcations about the alarm being tripped, just an earful of sirens.
The thing that bugs me is that the app shouldn’t control this, so an app update shouldn’t break it. Even if both our phones were off, routines should still run correctly. I’ve been looked at the events list in the IDE and there’s conflicting information there. I can see that there is a routineExecuted entry reading “Good Morning! was executed” at the correct time, along with a corresponding alarmSystemStatus entry of “alarm system status is off” like there normally is. There are no further alarmSystemStatus entries after that until we started mashing buttons in the app when the alarm sounded. So why the hell did the alarm go off?
Location is updating normally for us, so I don’t think that’s our issue. But I have a feeling there is slightly more to this than a bad app update.
Same type of problem for me since my Good Morning routine ran. The website shows my alarm state is changing when I run routines but SHM won’t load at all.
To repeat what @jpark40 posted earlier, everyone please be sure to report your issue via one of the Get In Touch options at the bottom of https://support.smartthings.com/
UPDATE: In a post below, @SteveWhite has said he got a reponse from support that they are aware of the issue, so you probably only need to contact support if you have new information to add.
If you do contact support, remember to be nice to them. The support guys didn’t cause this problem, and they are going to be having a pretty bad day as more people wake up to this issue, especially when the phones open at 9am PST.
Already got a response to my support ticket. They know about it and are working to correct. I don’t believe it’s necessary for everyone having the issue to contact support at this point. They’ll get it fixed.
Same issue, don’t have any sirens but my light turned on when I opened the door as it would with an intruder. I have the Scout Monitoring but they haven’t called, so it is definitely something with server/communication.
I’ve only been using ST since Halloween. It was working great until this bug. It makes me realize that as soon as Samsung decides to walk away from this product the hub becomes useless because of how much it relies on their servers to function. May have to plan for some sort of local functioning system.
Same here. Deleted the app and now a blank dashboard. Have had the Smartthings setup only 4 days, convinced my fiancé it would be worth it. Already starting to feel like Harrison Ford in Mosquito Coast!
Same problem. Had to manually switch the siren off in the list of things because the SHM screen is blank and routines wouldn’t disarm. Woke up everyone in the house this morning