SETUP error: Error Saving Location. Please try again


(D) #1

Hi

After connecting to my hub for the first time and typing in my home details, I get the following message when I click on next: “Error Saving Location. Please try again”

I have tried again multiple times but it does not work. Has anyone got a fix?

Thank you


(sidjohn1) #2

send a message to support@smartthings.com


(D) #3

Thanks, I managed to sort this myself. Duran


(sidjohn1) #4

It would be helpful to others in the community if you posted what you did to fix it :wink:


(Riz Ali) #5

How did you fix it? I have the same error.


(tom hibbert) #6

Really could do with knowing how you fixed this issue

Thanks


#7

I have the same problem as well as I can no longer use the welcome code any more. I’m in the UK could that be why? (Support haven’t responded after a couple of days)


(D) #8

I am in the UK too.

I can’t really answer what I did as I was just messing around until it worked. I kept unplugging and plugging the device back in, and from the developer login page it eventually displayed my hub. Then from the developer page I added my location and linked the hub to it, then after probably 2 hours the app showed my hub as synced!

Good luck…