Setup assistance with Samsung Smartthings hub in australia


(Akshaye Kohok) #1

Hi,
i bought the SS Hub from UK to use in australia. struggling to set it up. once connected to power and router, LED lights not turning green. also, smartthings app shows device offline and inactive. anyone can help me with troubleshooting this issue.

thanks
ak


(Steve ) #2

I didn’t think you were allowed to use it over there…something about different frequencies
What voltage did you guys use is it 240v ?


(Akshaye Kohok) #3

Hi Steve, our frequency and voltage is same as uk. 240v and 50 hz


(Steve ) #4

It’s the hub booting up at all ? Any LED’s light up


(Akshaye Kohok) #5

Hi steve,
Lights are booting up. Flashing purple. But on android smartthings app, it
says hub offline and device inactive


(Steve ) #6

Have you checked your internet connection and possibly a bad Ethernet cable try a different one.
Try rebooting your router also it may be a issue with IP assignment.


(Akshaye Kohok) #7

Hi
Yes, its the first time im setting up the device. New cable. Internet
working well.


(Jimmy) #8

did you get to the point of activating it in the app?


(Akshaye Kohok) #9

Its not activating in the app.


(Akshaye Kohok) #10

Hi .
The hub is online, however unable to add yeelight to the hub and when i
click on smartapp, the application crashes. Unable to add any smartapp

Its not activating in the app.