# Service down again? (January 22, 2018) **URL:** \ **Category:** General Discussion\ **Created:** [January 22, 2018, 7:22pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263 "2018-01-22T19:22:22Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![CopyCat73](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/copycat73/32/74045_2.png) [@CopyCat73](https://community.smartthings.com/u/CopyCat73)\ **Post date:** [January 22, 2018, 7:22pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/1 "2018-01-22T19:22:22Z")
Can’t login to the IDE or app… thats 2 outages in my first month… ---
**Author:** ![Originaltrav](https://avatars.discourse-cdn.com/v4/letter/o/439d5e/32.png) [@Originaltrav](https://community.smartthings.com/u/Originaltrav)\ **Post date:** [January 22, 2018, 7:25pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/2 "2018-01-22T19:25:34Z")
Nothing working in ST at all in UK WTF IS GOING ON ---
**Author:** ![bobbles](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/bobbles/32/76290_2.png) [@bobbles](https://community.smartthings.com/u/bobbles)\ **Post date:** [January 22, 2018, 7:25pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/3 "2018-01-22T19:25:43Z")
Something is going on. I’m in UK. Pistons appear to be firing but no ST app or IDE access. ![image](https://global.discourse-cdn.com/smartthings/original/3X/6/6/669b80c6d4a412e954bad3f42579db1271e78573.png) ---
**Author:** ![jwsg](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@jwsg](https://community.smartthings.com/u/jwsg)\ **Post date:** [January 22, 2018, 7:26pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/4 "2018-01-22T19:26:04Z")
Same problem here ---
**Author:** ![Automated\_House](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/automated_house/32/99641_2.png) [@Automated\_House](https://community.smartthings.com/u/Automated_House)\ **Post date:** [January 22, 2018, 7:28pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/5 "2018-01-22T19:28:55Z")
Good on the original server (graph.api) ---
**Author:** ![CopyCat73](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/copycat73/32/74045_2.png) [@CopyCat73](https://community.smartthings.com/u/CopyCat73)\ **Post date:** [January 22, 2018, 7:31pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/6 "2018-01-22T19:31:05Z")
IDE is up again but the mobile app wants me to do the sign up process again ☹ ---
**Author:** ![bobbles](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/bobbles/32/76290_2.png) [@bobbles](https://community.smartthings.com/u/bobbles)\ **Post date:** [January 22, 2018, 7:31pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/7 "2018-01-22T19:31:24Z")
IDE and ST app now accessible again. This has me going though. My internet went down the pan 30 minutes before. Had to reboot my router. Then ST was flaky. Wasn’t sure what was happening. EDIT: I’ll be honest. If my internet hadn’t died I wouldn’t have known there had been an issue. ---
**Author:** ![Originaltrav](https://avatars.discourse-cdn.com/v4/letter/o/439d5e/32.png) [@Originaltrav](https://community.smartthings.com/u/Originaltrav)\ **Post date:** [January 22, 2018, 7:33pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/8 "2018-01-22T19:33:53Z")
Back up and running now ---
**Author:** ![bobbles](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/bobbles/32/76290_2.png) [@bobbles](https://community.smartthings.com/u/bobbles)\ **Post date:** [January 22, 2018, 7:36pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/9 "2018-01-22T19:36:54Z")
Just sign in NOT sign up. That’s what I did. ---
**Author:** ![CopyCat73](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/copycat73/32/74045_2.png) [@CopyCat73](https://community.smartthings.com/u/CopyCat73)\ **Post date:** [January 22, 2018, 7:39pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/10 "2018-01-22T19:39:16Z")
Ok this completely baffles me. For some reason the outage threw me out of the mobile app. Launching it again gives me: - I am new to smartthings - I am a smartthings user Selecting the smartthings user forces me to select country and enter the device code. The correct code is refused. No way to get in. Then I felt brave and selected new to smartthing and the app goes “oh hey you’re already a user and logged in”… Very smooth and understandable user experience… ---
**Author:** ![borristhecat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/borristhecat/32/64916_2.png) [@borristhecat](https://community.smartthings.com/u/borristhecat)\ **Post date:** [January 22, 2018, 7:42pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/11 "2018-01-22T19:42:31Z")
ok so it wasnt me then! It was driving me crazy, as I couldn’t log on ---
**Author:** ![bobbles](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/bobbles/32/76290_2.png) [@bobbles](https://community.smartthings.com/u/bobbles)\ **Post date:** [January 22, 2018, 7:42pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/12 "2018-01-22T19:42:56Z")
Strange I just signed in again. ---
**Author:** ![KellyDarren](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/kellydarren/32/88034_2.png) [@KellyDarren](https://community.smartthings.com/u/KellyDarren)\ **Post date:** [January 22, 2018, 10:43pm UTC](https://community.smartthings.com/t/service-down-again-january-22-2018/116263/13 "2018-01-22T22:43:45Z")
I had the same issue and the whole app thing asking me to log back in really confused me. A few days ago I came across this ST system down site, see [here] ([https://status.smartthings.com/history](https://status.smartthings.com/history)), I signed up via sms message and shortly after my issues with the app I got an SMS from ST telling me there was an issue, saved my sanity 😛