Seem to have two disconnected accounts

Apps & Clients
1

My smartthings account was migrated to a samsung account a while back and everything has been weird ever since. I’ve decided to get this working now and am failing at the first hurdle as it looks like I have two views of the same account.

On the smartthings app it claims to have a samsung account with my email address.
When I go to manage account on the phone, and go to linked services, then I can see Google, Alexa and IFTT - so that makes sense.

But when I log on to the smarrthings dev portal using a web browser with the same smartthings account it says I have no linked services and I can’t see any of my smartthings devices.

Both versions of the account are using the same email address - is it possible to have two smartthings accounts with the same email address, or has the migration from class smartthings messed it up?

2

By the ‘dev portal’, do you mean the Groovy IDE at https://account.smartthings.com/? That can look rather spartan if you log into it with e.g. https://graph.api.smartthings.com/ and that isn’t where your account is located.

Or do you mean somewhere else?

3

Well, that is just bizarre…

I tried logging into the graph API URL with my samsung account and same thing - no hub, devices, etc.
Then work called…

Went back to the web page, logged out, back in again and now the graph API is showing my hub and devices. So that’s good :+1:

But still no connected services at the samsung URL. Well, I guess I can get to the hub now so the main problem is solved.
Thanks!

4

Linked services do not show in IDE or in my.smartthings.com

Reminder: IDE should cease when groovy is shut down.

1 Like