Trying to reinstall my Schlage Connect lock that stopped communicating a while ago. I have tried everything I can think of so I factory reset both lock and smartthings connect. Now when I go to add device and select lock/schlage all lock types have a lock beside them and it says your hub doesn’t support this device. What happened? Can I not use smartthings to connect to this lock anymore in Canada, I bought this smarthings only for this purpose. Even in amazon.ca they still say it can connect to smarthings.
I am going to the + device, locks, Schlage and then it comes up with the 4 types of locks but all of them have a lock beside them and when I pick the connect z-wave it says not supported. how do I excude something that is not even supported. this lock use to connect.
yes but it only lasts for about 5 seconds, also I can not longer make it to take point becuase I can’t try to connect any more because I can’t get past the not supported page.
My ST never has the options you guys talk about, my I don’t z-wave utilities anywhere in the three dots. If I do it under All Devices than it comes up with “edit” “Delete” and “Sort by” if I do the three dots under my hub it comes up with “guest access” Network settings" and Information. The network setting are just Wifi stuff and the standalone bridged stuff. I have looked though all the settings stuff in here and it never mentions z-wave once.
I’m using the smarthing wifi hubs with smartthings built in so I’m not sure if that is what makes things different. that said it use to work with this lock.
Oh my god thank you, I was able to enrole z-wave from there and exclude then add. It is now working after 6 months of trying. Was just about to by a new wifi for $300. Your the best.
